Shipping and Returns Policy

MundoMaluka.com Shipping and Returns Policy

At MundoMaluka.com, we strive to offer the highest quality products. We want you to be satisfied with your purchase, so we've detailed our shipping policy and return policy, in compliance with Spanish and European regulations. If you have any questions, you can always ask me before making your purchase. Our contact channels are: WhatsApp: +34 687 32 82 89. Email: enlacedoralunar@yahoo.es

1. Shipping Times and Costs

We ship to all of Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla) and to the rest of the European Union.

Preparation time: We process orders Monday through Friday. The preparation time is 1 to 3 business days.
Delivery time (mainland Spain): Once the order is prepared, you will receive it within approximately 2 to 4 business days (this may vary depending on the workload of the transport agency).
Shipping to the Balearic Islands, Canary Islands, Ceuta and Melilla: Shipments to these areas may take longer (5-10 business days) and may be subject to customs fees or specific regional taxes, which will be the responsibility of the buyer.
International shipments (EU): Check the estimated delivery time and cost during the purchase process, as it varies depending on the destination country.

Shipping costs will be calculated automatically at checkout, based on the package weight and delivery address.

2. Right of Withdrawal (Return due to change of mind)

According to current regulations (Royal Legislative Decree 1/2007), consumers have a period of 14 calendar days from receipt of the product to exercise the right of withdrawal, and may return it without needing to justify their decision.

HOWEVER, at MundoMaluka.com we want to be clear and transparent:

We do not accept returns where the reason is "I didn't like it", "it wasn't what I expected", "I've changed my mind" or any similar cause not attributable to a product defect.

The product has been selected, photographed, and described in as much detail as possible so you can learn about its features. Therefore, and to ensure the best experience for all our customers, returns due to simple change of mind will not be accepted or processed.

Please make sure to read the item description and features carefully before finalizing your purchase.

3. Returns for Defective or Imperfect Products

Our commitment is that you receive your order in perfect condition. Therefore, we will only accept returns in the following cases:

The product is defective or does not work properly (factory defect).
The product does not match the description on the website.
The product has been damaged during transport.

Deadline for reporting the incident

As stipulated by law, you have 3 years from the date of delivery to report any manufacturing defects. However, for faster processing, we kindly ask that you inspect your order upon receipt and notify us of any issues within 14 calendar days of delivery.

Procedure for returns due to default

If you receive a damaged or defective product, follow these steps:

Contact us by sending an email to enlacedoralunar@yahoo.es or through our contact form.
In the message, please include your name, order number , and a clear description of the defect or imperfection .
Please attach photos or a video that clearly shows the defect. This is essential to expedite the process with our warehouse and the shipping company.
Once we have assessed your case, we will provide you with instructions for the return. If the defect is confirmed, we will cover the return shipping costs.

Possible solutions

In the case of a defective product, you have the right to:

Product repair .
The replacement of the product with an identical one in perfect condition (subject to stock availability).
The price reduction .
Termination of the contract (refund of the full amount), if repair or replacement is not possible or is not satisfactory.

4. Refund Exclusions

No returns will be accepted in the following cases:

Products that have been used, handled, or are not in the same condition as when they were received (with their original packaging, labels, etc.).
Products whose defect has been caused by misuse, accident, or modification by the customer.
Problems arising from normal wear and tear of the product.
Returns requested due to change of mind, incorrect size (if it is not our mistake) or "does not like it", as specified in point 2.

5. Refunds

Once we receive the returned product and verify that it does indeed have a defect or imperfection covered by this policy, we will proceed to make the refund.

The refund will be issued via the same payment method used for the purchase.
The amount paid will be the total cost of the product (including original shipping costs, if any).
We will process the refund within a maximum of 14 calendar days from the date you informed us of your decision to return the defective product.